Our website address is ozcampingstore.com.au and we are an online retail store selling camping and outdoor equipment.

This Privacy Policy describes how we collect and use your personal information when you visit, use account services , communicate with us or make any purchase on ozcampingstore.com.au (this “Site”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

What personal information do we collect and how do we use it?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We use this information to fulfill the order to you and provide ongoing support like proof of purchase as part of returns and refunds.

We may contact you to request feedback regarding your purchase to help us improve our products and services. By completing any transaction with us, you agree to this use of your contact information.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address and other meta data that enables us to optimize your experience based on the browser and operating system you use. 

If you provide us your email address, with your permission, we may send you emails about our store, new products and promotions, and any other updates. You will be given the option to unsubscribe any time.

Consent To Use Your Information

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You can withdraw you consent at any time.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@ozcampingstore.com.au

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

How we store and protect your data

Our store is hosted on a WordPress software platform running on google cloud located in Australia. This infrastructure, software and e-commerce platform that allows us to sell our products and services to you.

Your data is stored through data storage, databases and the general applications on this platform. This platform is designed to keep your data secure and can only be accessed by authorized users.

Considering increasing cyber security threats impacting many users and business today. We will continuously review and enhance our platform security on an ongoing bases. 

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we use trusted third party payment service like Stripe and Paypal to maximize security risk and follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We will not store your credit card information on our systems, we will only use payment solutions that support PCI-DSS compliance solutions.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@ozcampingstore.com.au